On-Premise Solutions

Comprehensive On-Premise Solutions for Maximum Performance and Business Continuity

Expert Support, Around the Clock

At Eccellent Solutions, we deliver world-class Windchill PLM support services designed to optimize performance, ensure uninterrupted business operations, and dramatically reduce the burden on your internal IT and engineering teams.

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24/7 Live Helpdesk

Our expert specialists provide round-the-clock live helpdesk coverage with a dedicated full-time support staff available for both emergency incidents and day-to-day user assistance whenever you need it.

Real-Time Monitoring

We continuously monitor your PLM application, database, and system connectivity to detect issues proactively before they impact your operations, ensuring smooth and reliable performance.

Performance Optimization

Our team conducts ongoing performance tuning, regular log and network analysis, and user-level issue correction for both PLM and integrated CAD environments to keep your systems running at peak efficiency.

System Maintenance

We handle all routine patching, maintenance, and system administration tasks to keep your environment stable, secure, and up-to-date without burdening your internal teams.

Hosted Solutions

For hosted platform clients, we provide a complete managed Windchill solution including the application stack, remote file server, and dedicated CAD worker for visualization publishing.

Proactive Issue Resolution

Our proactive approach identifies and resolves potential problems before they affect your business, minimizing downtime and maximizing productivity across your organization.

What’s Included in Our Support Services

  • Full-time dedicated support staff with Windchill expertise
  • Emergency incident response and resolution
  • Continuous application and database monitoring
  • System connectivity and network analysis
  • Regular performance tuning and optimization
  • PLM and CAD user-level issue correction
  • Routine patching and security updates
  • Complete system administration services

Windchill On-Premise Managed Services Plans

Choose the support level that best fits your organization’s needs.

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Service Category Base Standard Advanced Premium
Windchill Maintenance & Monitoring
Real-time Monitoring ✓ ✓ ✓ ✓
Patches and Updates ✓ ✓ ✓ ✓
Diagnostics ✓ ✓ ✓ ✓
Windchill System Administration
Windchill Application Corrective Action ✓ ✓ ✓ ✓
Database Tuning and Maintenance ✓ ✓ ✓ ✓
LDAP Maintenance ✓ ✓ ✓ ✓
Windchill Helpdesk Support
Toll-Free Call Number ✗ ✓ ✓ ✓
Helpdesk Portal Access ✗ ✓ ✓ ✓
Remote Assistance ✗ ✓ ✓ ✓
Basic Consulting
Workflow Process Updates and Management ✗ ✗ ✓ ✓
Windchill Module Installation ✗ ✗ ✓ ✓
Multiple Publisher Configuration ✗ ✗ ✓ ✓
Remote File Server Setup and Configuration ✗ ✗ ✓ ✓
Advanced Consulting*
Workshops/Mentoring ✗ ✗ ✗ ✓
Advanced Workflow Development and Design ✗ ✗ ✗ ✓
Reporting Management and Design ✗ ✗ ✗ ✓
Project as a Service ✗ ✗ ✗ ✓

*Advanced Consulting option can be used for Change Management design and implementation. Hosted and On-Demand Support Options are available

Ready to take your PLM strategy to the next level?

Ready to take your PLM strategy to the next level?

At Eccellent Solutions, we specialize in Windchill implementations, upgrades, migrations, and hosting—helping product development and manufacturing teams streamline processes and achieve long-term success.